Refund policy
Neversleepless Return and Refund Policy
We want you to be completely satisfied with your purchase of the Neversleepless® Ergonomic Pillow. If for any reason you are not happy, we offer a straightforward return process.
Our 30-Day Sleep Guarantee
Return Rules Summary:
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Return Window: Returns are accepted for 30 days from the date your order was delivered.
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Condition: Items must be returned in their original condition and packaging.
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No Restocking Fees: We do not charge any fees for processing returns.
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Final Sale Exemption: There are no final sale items—all products are eligible for return within the 30-day window.
Refund Process:
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Initiate Return: To start a return, please contact us at support@neversleepless.com with your order number and the reason for the return.
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Shipping Responsibility: The customer provides and covers the cost of return shipping back to our facility. We recommend using a trackable shipping service.
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Inspection and Refund: Once the returned item is received and inspected, we will notify you. If approved, your refund will be processed to your original method of payment within [X, e.g., 5-7] business days.
If you have any questions regarding your return, please contact us at support@neversleepless.com.