Terms of service

Neversleepless Terms of Service

 

Effective Date: November 14, 2025

Welcome to Neversleepless. These Terms of Service ("Terms") govern your use of the website [Insert Website Address, e.g., www.neversleepless.com] (the "Site") and the purchase of products offered by Neversleepless ("we," "us," or "our").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. General Conditions

1.1. Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

1.2. Product Information: We strive to ensure that all information about our products, including descriptions and pricing, is accurate. However, we do not warrant that product descriptions or other content on the Site are always accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

1.3. Modification of Services and Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

2. Orders and Account Information

2.1. Order Acceptance: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

2.2. Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

2.3. Payment: You agree to pay all charges incurred by users of your credit card, debit card, or other payment method at the prices in effect when such charges are incurred.

3. Shipping and Returns

3.1. Shipping: Shipping and delivery dates provided are estimates only and are not guaranteed. We are not liable for any delays in shipments.

3.2. Returns and Refunds: Our policy is governed by our separate Return and Refund Policy, which is incorporated into these Terms by reference. By purchasing a product, you agree to the terms outlined in that policy.

4. Intellectual Property

4.1. Ownership: The Site, and all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Neversleepless, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

4.2. Trademarks: The Neversleepless® name, the Neversleepless logo, and all related names, product names, service names, designs, and slogans are trademarks of Neversleepless or its affiliates or licensors. You must not use such marks without the prior written permission of Neversleepless.

5. Disclaimer of Warranties; Limitation of Liability

5.1. Disclaimer: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

5.2. Limitation of Liability: In no case shall Neversleepless, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the State of California or country of incorporation] without regard to its conflict of law provisions.

7. Contact Information

Questions about the Terms of Service should be sent to us at support@neversleepless.com.